Refund policy
Refund Policy – Stenve
At Stenve, we want you to love what you create. If something isn’t right, we’re here to help.
Returns & Refunds
You may request a return or refund within 7 days of receiving your order.
To be eligible:
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Item must be unused and in original condition
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Product must be returned with original packaging
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Proof of purchase/order number is required
Non-Refundable Items
The following items cannot be refunded:
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Customized or personalised stencil designs
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Used or damaged products
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Digital downloads or design files
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Items damaged due to misuse
Damaged or Wrong Orders
If you receive:
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a damaged item
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wrong product
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missing item
please contact us within 48 hours of delivery with clear photos/videos of the issue.
Refund Process
Once we receive and inspect the returned item:
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Approved refunds will be processed within 5–10 business days
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Refund will be sent to your original payment method or bank account (where applicable)
Shipping Costs
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Customers are responsible for return shipping costs unless the mistake was from our side.
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Original shipping charges are non-refundable.
Order Cancellation
Orders can only be cancelled within 12 hours of placing the order. After processing or shipping, cancellation may not be possible.
Contact Us
For any refund or return request, contact our support team:
📧 Email: stenveart@gmail.com
📱 WhatsApp: +92 3348393805
— Team Stenve ✨