Terms of service

Terms & Services – Stenve

Welcome to Stenve. By using our website or placing an order, you agree to the following Terms & Services. Please read them carefully before purchasing.

1. General Information

Stenve provides artistic stencil products, home décor designs, and related creative items. We reserve the right to update, modify, or change these terms at any time without prior notice.

By accessing our website, you confirm that you are at least 18 years old or using the website under supervision of a parent or guardian.

2. Products & Orders

  • All products are subject to availability.

  • We try our best to display product colours, sizes, and details accurately, but slight variations may occur due to screen settings or handmade/custom processes.

  • We reserve the right to cancel or refuse any order if suspicious or fraudulent activity is detected.

3. Pricing & Payments

  • All prices are listed in PKR unless stated otherwise.

  • Prices may change at any time without notice.

  • We accept secure payment methods available on our checkout page.

4. Shipping & Delivery

  • Delivery times may vary depending on your location.

  • Delays caused by courier companies, weather conditions, or public holidays are outside our control.

  • Customers must provide accurate shipping information. Stenve is not responsible for failed deliveries due to incorrect details.

5. Returns & Refunds

  • Refunds or replacements are only applicable according to our Refund Policy.

  • Damaged or incorrect items must be reported within 48 hours of delivery with clear proof/photos.

  • Customized or personalised products may not be eligible for return unless damaged or defective.

6. Intellectual Property

All content on Stenve, including designs, images, logos, videos, and product materials, belongs to Stenve and may not be copied, reproduced, or used without permission.

7. User Conduct

You agree not to:

  • Use the website for illegal activities

  • Attempt to harm or disrupt the website

  • Upload false, misleading, or harmful content

  • Misuse our brand, content, or services

8. Limitation of Liability

Stenve is not responsible for indirect, accidental, or consequential damages resulting from the use of our products or website.

9. Privacy

Your personal information is handled according to our Privacy Policy. We do not sell customer data to third parties.

10. Contact Us

If you have any questions regarding these Terms & Services, contact us:

📧 Email: stenveart@gmail.com
🌐 stenve.com